Request A Return
At Serpent Lane we want to make sure you are completely happy with your purchase. We understand ordering lingerie online can feel risky so returns are happily accepted under the following circumstances:
- Return is initiated within 21 days from the shipping date on your original packing slip.
- Item has not been worn, altered, washed, or damaged.
- Item remains in its original packaging and has all tags intact.
To make a return, use the contact form on this page and submit your full name, order number, and item you are returning. We will email you back with a return label you can print out and affix onto the original packaging or your packaging of choice. We only accept returns from our pre-paid return labels.
Once we receive your shipment, if all above conditions have been met, a refund will be issued to the original form of payment. Original shipping costs will not be refunded. You will be notified by email that your return is being processed. Please allow 2-10 business days to see your refund, depending on your bank’s policies.
If you receive a damaged item, please contact us at firstname.lastname@example.org with your full name and order number within 7 days of receiving your package to receive a refund.